Trustcenter is the home of Tradecloud’s community for real time information on system performance and security.

“Nothing is more important to our company than the privacy of our customers’ data.”

How Tradecloud responds to government data requests

The customer is primarily responsible for responding to law enforcement requests relating to the customer’s data; however, if Tradecloud does receive a government data request regarding a customer account, each request is reviewed using these guidelines:

  • Respect for the privacy and security of data you store with Tradecloud.

    When we receive a request, our team reviews it to make sure it satisfies legal requirements and Tradecloud’s policies. Generally speaking, for us to produce any data, the request must be made in writing, signed by an authorized official of the requesting agency, and issued under an appropriate law. If we believe a request is overly broad, we’ll seek to narrow it.

  • Customer notification.

    Except in emergency situations involving a threat to life, it is our policy to notify the customer before any information is disclosed unless such notification is prohibited by law. We will provide delayed notice to users after a legal prohibition is lifted, such as when a statutory or court-ordered disclosure prohibition period has expired. This notification typically goes to the customers’ point of contact.

  • Consideration of customer objections.

    Tradecloud will, to the extent allowed by law and by the terms of the request, comply with a customer’s reasonable requests regarding its efforts to oppose a request, such as the customer filing an objection to the disclosure with the relevant court and providing a copy of the objection to Tradecloud. For EU government legal requests, if Tradecloud notifies the customer of the request and the customer subsequently files an objection to disclosure with the court and provides a copy of the objection to Tradecloud, Tradecloude will not provide the data in response to the request if the objection is resolved in favor of the customer. Other jurisdictions may have different procedures and are handled on a case-by-case basis.