Rescheduling request

What is a shipment rescheduling request?

A rescheduling request is created when a supplier issues a shipment with a different quantity than originally planned in the order line’s delivery schedule.

This ensures that the buyer is always informed about changes and can decide whether to accept or reject the request.

When is a shipment rescheduling request created?

A shipment rescheduling request is created automatically when:

• A supplier issues or reissues a shipment, and
• The shipped quantity does not match the quantity in the delivery schedule of the related order line.

If the quantities are the same, no request is created.

What does the buyer see?

When a shipment rescheduling request is open:

• The buyer receives a notification
• The order line shows that a shipment rescheduling request is open

The request is visible both:

• on the order line, and
• on the related shipment

What can the buyer do

The buyer can review the rescheduling request and choose to approve or reject the rescheduling request.

Important to know

• Approving or rejecting a shipment does not approve or reject the shipment rescheduling request.
• Shipment rescheduling requests must always be handled from the order line.