Acknowledge tasks / Alerts

Acknowledge tasks / Alerts

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In the Tasks page, the page where all your supply chain tasks are listed, you will also be informed about alerts. Alerts are tasks you will receive when some event happens where you need to be informed of, but where no direct action in the Tradecloud portal is possible. For example, you are a buyer who did a reopen request, and your reopen request is rejected by your supplier.

Admin users can determine when the users of a company need to receive alerts, this can be done on the company settings page.

Buyer companies can receive alerts when one of the following events happen:

  • Order lines are rejected by the supplier (default true)
  • Reopen request rejected by the supplier (default true)
  • Item details updated by the supplier
  • Document attached by the supplier

Supplier companies can receive alerts when one of the following events happen:

  • Order lines are cancelled by the buyer (default true)
  • Proposal approved by the buyer
  • Reopen request approved by the buyer
  • Reopen request rejected by the buyer (default true)
  • Document attached by the Buyer

* When a buyer rejects a proposal of the supplier, then the supplier will always receive an “Order” task automatically.

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